Written By Jomari @ Raena AI
Last updated 7 months ago
The Support feature in Raena AI is your go-to resource for assistance, available anytime you need help. Whether you're encountering a challenge or simply have a question, the Support feature allows you to easily raise a ticket and get the help you need. While Free tier users can access standard support, Premium plan users receive General priority customer support, and Pro plan users benefit from 24/7 premium customer support.
Hereโs how to get started:
Navigate to the "Support" tab on the left-hand menu.

Select "Create new ticket" and tell us what you need help with, whether it's billing issues, troubleshooting, or anything else.

If you're experiencing a problem, we recommend uploading screenshots to help us understand and resolve your issue quickly.
Once your ticket is submitted, you can track its status and review responses from our team in the Support section.

We're here to ensure that your Raena AI experience is as smooth as possible! The Support feature ensures youโre never alone on your learning journey. Whether it's troubleshooting or general inquiries, our team is ready to help keep you on track. ๐